Privacy Policy

keenenhplumbers.com

This Privacy Policy explains how The Local Lead Agency ("we," "us") collects, uses, and shares information through this site and the other websites we operate (collectively, the "Service").

Information We Collect

From homeowners requesting a quote: name, phone number, email address, the service you're requesting, your general location (town), and anything else you write in your request.
From businesses signing up: business name, contact name, phone, email, website, category, and (for a directory listing) a description and logo you provide.
Payment information: processed directly by our payment processor, Stripe. We do not store your full card number ourselves.
Usage data: pages viewed and general navigation on our own sites, collected directly by us — not shared with or sold to advertising networks.

How We Use Your Information

We use the information above to:

Connect a homeowner's request with one or more independent local businesses who can provide a quote.
Operate business accounts — directory listings, lead-delivery subscriptions, and billing.
Send service-related communications (confirmations, receipts, account notices).
Understand how our Service is used so we can improve it.
Comply with legal obligations and enforce our Terms.

How We Share Your Information

If you submit a quote request, we share the details of that request with the independent local business(es) matched to it so they can contact you. If you're a business with a directory listing, the information you provide for that listing is displayed publicly on the relevant site. We also share information with service providers who help us operate the Service — payment processing, email delivery, SMS delivery, and hosting — each solely to perform that function on our behalf. We do not sell your personal information.

Cookies & Analytics

We use first-party analytics that we operate ourselves to understand traffic and how visitors navigate our sites. We do not use third-party advertising trackers or sell data to ad networks.

Data Retention

We keep information for as long as needed for the purposes described above, or as required by law, after which it's deleted or anonymized.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications at any time. To make a request, contact us at [support/legal contact email]. You can opt out of text messages at any time by replying STOP.

Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time.

Contact Us

Questions about this Privacy Policy can be sent to info@thelocalleadagency.com.